Terms & conditions of sale
Your use of kodakoda.co.uk is governed by these terms and conditions of sale, together with the separately posted Website Privacy Policy. Please take the time to read these documents as they contain important terms which apply to you and tell you information about us and the legal terms and conditions on which we sell (or make available for sale) the products listed on our website http://www.kodakoda.co.uk
These terms will apply to any contract for the sale of products to you. You should print a copy of these terms and conditions or save them to your computer for future reference.
By ticking the box on the kodakoda Site prior to placing your order with us which says “I Accept the Terms and Conditions of Sale” you are agreeing to be bound by these terms. If you do not accept these terms and conditions, then please do not use the kodakoda.co.uk or order any products from us.
Personal Information: Where you have provided us with personal information, we will use this information to process your order and supply products to you. We will only use your personal information in accordance with our Website Privacy Policy.
We may amend these terms from time to time. Each time you order products from us, the terms in force at the time of your order will apply to the Contract between us.
Please check these terms to ensure that you understand the terms that will apply at that time.
If you have any questions about these terms please contact our customer services team at shop@kodakoda.co.uk If you need advice as to your legal rights, advice is available from your local Citizens’ Advice Bureau or Trading Standards Office.
TERMS AND CONDITIONS OF SALE
Your use kodakoda.co.uk is governed by these terms and conditions of sale, together with the separately posted Website Privacy Policy. Please take the time to read these documents as they contain important terms which apply to you and tell you information about us and the legal terms and conditions on which we sell (or make available for sale) the products listed on our website http://www.kodakoda.co.uk
These terms will apply to any contract for the sale of products to you. You should print a copy of these terms and conditions or save them to your computer for future reference.
By ticking the box on the kodakoda Site prior to placing your order with us which says “I Accept the Terms and Conditions of Sale” you are agreeing to be bound by these terms. If you do not accept these terms and conditions, then please do not use the kodakoda.co.uk or order any products from us.
Personal Information: Where you have provided us with personal information, we will use this information to process your order and supply products to you. We will only use your personal information in accordance with our Website Privacy Policy.
We may amend these terms from time to time. Each time you order products from us, the terms in force at the time of your order will apply to the Contract between us.
Please check these terms to ensure that you understand the terms that will apply at that time.
If you have any questions about these terms please contact our customer services team at shop@kodakoda.co.uk If you need advice as to your legal rights, advice is available from your local Citizens’ Advice Bureau or Trading Standards Office.
1. Product images:
1.1. The images of products shown on the kodakoda site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the actual colours of the products. The product you receive may vary slightly in colour from the image on your screen.
2. Your Status:
2.1. You may only place an order through Kodakoda.co.uk or over the telephone with our customer services team if:
2.2. you are legally capable of entering into binding contracts;
2.3. you are at least 18 years old; and
2.4. you are a consumer (this means that you are an individual purchasing the products outside the course of your business or trade).
2.5 You confirm and agree that all products you order are for your own private and domestic use and are not for resale.
3. How the contract is formed between you and us
3.1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please ensure that you have checked your order at each page of the order process. Please note, once you have placed an order with us, we are unable to amend it.
3.2. Once you have placed an order for Products, we will send you confirmation that your order has been received (sent to the email address that you have provided when placing your order). This is not confirmation that your order has been accepted. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you a further email that confirms that we have accepted your order (the “Order Confirmed”). The contract between us (the “Contract”) will only be formed when we mark the order as confirmed.
3.3. If we are unable to supply you with a product you have ordered, for example, if the product is out of stock or because of an error in the price on our website or inability to authorise your payment, we will inform you of this by email or telephone and the Contract will terminate. If you have already paid for the products, we will refund you the full amount as soon as possible.
4. Cancellation Rights:
4.1. As a consumer, you have a legal right to cancel a Contract with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your right to cancel a Contract begins on the date you place your order and ends 14 calendar days from the day after you receive the product you have ordered. Please note that there are some exclusions to this right, please see returns policy.
5. Goodwill Returns Policy
5.1. If you are not completely happy with any product that you have ordered from us, you may return it to us in its original condition any time within 28 calendar days from the date of dispatch (or 14 days from the date of receipt for sale items).
5.2. For more details, please read the returns policy.
6. Delivery
6.1. Delivery will take place within 15 calendar days of the date of the order confirmation, items made to your specification (where a longer lead time is required) or where a longer period is agreed between us. We will endeavour to fulfil your order by this estimated delivery date but we cannot guarantee this.
6.2. If we do not deliver your product within these 15 calendar days or within the other time period agreed between us, you may cancel your order by contacting us using our Contact Details.
6.3. If you provide to us any instructions relating to the delivery of your order (including, without limitation, instructions to leave the products in a particular place, outhouse or with a neighbour), you are responsible for ensuring the accuracy of these instructions and we shall not be liable to you in relation to any loss of or damage to the product resulting from our following of your instructions.
6.4. Delivery will be complete when we deliver the product to the address you gave us or in accordance with your other instructions.
6.5. You will own the product once delivery is complete.
7. Warranty & Liability:
7.1. We warrant to you that any product purchased from us will be, for a period of 6 months from the date of delivery, of satisfactory quality, free from material defects and reasonably fit for all the purposes for which products of the kind are commonly supplied.
7.2. We will not be liable for any defect in the product arising from fair wear and tear, failure by you to follow specific care instructions, wilful damage, abnormal storage, accident, negligence by you or any third party or any alteration or repair made by you or a third party.
7.3. Our liability for losses you suffer as a result of us breaking these terms is limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking these terms. Losses are foreseeable if they are an obvious consequence of our breach or they were contemplated by you and us at the time the Contract was formed.
7.4. We do not exclude or limit in any way our liability: (a) for death or personal injury caused by our negligence; (b) under section 2(3) of the Consumer Protection Act 1987; (c) for breach of the terms implied by sections 12 to 15 of the Sale of Goods Act 1979; (d) for fraud or fraudulent misrepresentation; or (e) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
7.5. We only supply products for domestic and private use and you agree not to use any products for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
8. Changes to these terms are conditions
8.1. We may amend these terms and conditions from time to time to reflect changes in relevant laws and regulatory requirements, market conditions, technology, payment methods or our system’s capabilities. The date at the top of this page will be amended each time these terms are updated.
8.2. Each time you order products from us, the terms in force at the time of your order will apply to the Contract between us.
9. Contact Details
9.1. If you have any questions, comments or requests regarding these terms of sale, the Site or our products, please email us at: shop@kodakoda.co.uk. We will endeavour to respond as quickly as we can but you may experience a delay in our response time due to severely reduced staffing levels.
9.2. Where these terms refer to or require us to contact you in writing, you agree that this includes by email. We may email you using the email address you provide to us when you place your order.
9.3. We hope that all our customers have an enjoyable and satisfying experience when shopping with us through all our channels. However, we realise that sometimes things can go wrong and that may mean a customer will want to complain. If you have a complaint, please contact us via our contact details set out above. We will aim to resolve any issues within 72 hours.
10. Law & Jurisdiction
10.1. These terms and any claim or dispute arising in relation to a Contract will be governed by English law. You and we agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such claim or dispute.
Security:
We accept online payment in a secure environment with Visa, Mastercard, American Express credit cards and PayPal.
The online store uses encryption technology (SSL) through Woocommerce payments Gateway that establishes an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remains private. Your browser will show this protection by displaying a padlock or green url depending upon browser.
Once you have confirmed your order and it has been accepted payment is taken, this applies for pre-ordered purchases too.
To protect cardholders, your bank may request that you are screened using 3D Secure (MasterCard SecureCode and Verified by Visa) and by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary.